Created By:	nyboytoy43	Last Reply:	nyboytoy43
Priority Level:	[Low]	Status:	[Open]
Created:	9 years ago	Last Updated:	9 years ago
Department:	N/A	Replies:	0

Greetings,

I normally am not too irritated regarding moderately delayed flights. However, the hassle I experienced with Jetblue and their travel partner Silver Airways, during a recent visit to Key West, FL, was just unacceptable. I am not oblivious to the plight of airline operations. There has been a cataclysmic combination of events that started 3 days prior to departing from New York for Key West that continued to snowball into one big mess.

From Key West to New York

Three days prior to take off, we received a call from Jetblue, advising us that our connection from Key West to New York was cancelled or delayed, so we would have to be rebooked. There was little choice of flights (actually 3 to be exact, or at least that’s what we were told) and unfortunately we were stuck with a flight that not only put us in a situation where we had a 2 hour 45 minute layover, but the new arrangements also cut 4 hours off of our vacation and caused us to leave Key West earlier than we anticipated on leaving – leaving us to cancel arrangements we had made for our last day in Key West. In addition, on our way back, we were not able to confirm our reservations on line, because Jetblue/Silver Airways would not allow us to do that. I called Jetblue reservations and reported the issue, and was told, “…you will just have to check in at the airport”. Nice. So now I have to leave even earlier, to allow time for the check in process at the airport and for any issues that might arise. Now after checking in and waiting 2 hours and 45 minutes to board, a Jetblue flight (in Orlando – the connecting flight), Jetblue agent questions us for about 5 minutes on why we have a Silver Airways boarding pass when we are flying Jetblue. I was literally astounded that Jetblue agent does not know that Jetblue partners with Silver Airways.

New York to Key West

With that being said, on our way down to Key West from New York, our flight was delayed 2 hours, cutting an additional 2 hours off of our vacation. Our plans had very little flexibility, and this became easily one of the worst travel experiences that we have had in recent history.

The worst part was that we sat and watched Delta and American Airlines operations go off with no issues. (Well that wasn’t the worst part, the worst part was choosing Jetblue as our airline for this vacation).

I have used Jetblue before for trips to Tampa, FL and Ft. Lauderdale. I see that Jetblue service has deteriorated a lot since I have used this airline for these travels.

We are going to Key West again in October and I should probably let Jetblue know that my choice of airline will be either Delta, American or United Airlines.
I should also mention that the Jetblue App on my phone was epically useless. It didn’t update any information. I kept getting messages that we left or arrived on time, which we didn’t. I don’t know when I will learn that we get what we pay for.

While I realize that most of this was caused by problems with Silver Airways, I am blaming Jetblue for this mess because it was Jetblue who contracted Silver Airways, and it was Jetblue who took my money. Therefore, Jetblue is still accountable for what has transpired on this trip, and it will be one that will be remembered for a long time. Silver Airways and Jetblue reservationist failed not only Jetblue, but Jetblue passengers and most importantly, their own employees. Will I post this to Trip Advisor and Yelp – probably. That is how annoyed and frustrated I am with Jetblue. I will probably post to other websites like this one as well.

However, I am not writing this to stomp my feet and say I will never fly Jetblue again, but given a choice, I will not use Jetblue, especially if Jetblue flights involve a partner.

I would be more than happy to discuss the matter with Jetblue if they care to do so. I am willing to give Jetblue an opportunity to respond.

I know that we are just 2 of many customers that you have, but I hope Jetblue appreciates what I have said here.

Thank you, in advance, for your consideration of this matter.

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